Sgp pools is a state-owned gaming company that provides a legal and safe betting environment for Singapore citizens. It also combats illegal gambling activities and upholds strict responsible gaming measures to protect customers. However, the increasing pace of digital adoption has made it difficult for the company to keep up with the latest gaming trends and stay ahead of competition. This prompted them to start their digitalisation journey to build a robust technology infrastructure and stay relevant in the competitive industry.
Despite the challenging times, Yeo’s team successfully launched a number of new initiatives based on feedback from staff. They also improved the company’s overall security posture by enhancing cyber-attack response capabilities and boosting training for staff to identify and report suspicious activity. In addition, Yeo’s team set up forums for staff to share their opinions and comments on new projects, which were incorporated into the company’s ongoing strategy.
The COVID-19 pandemic has also caused a global spike in data demand, making unlocking additional capacity a top priority for many businesses. For Singapore Pools, it was especially challenging because their older systems were unable to scale up and were not optimised for the increased workload. To address this challenge, Yeo’s team implemented a cloud-based infrastructure to allow the company to quickly scale up capacity as required, while reducing the need for capital investment.
Aside from improving the company’s security posture, the new IT environment has also improved business efficiency and agility. The ability to instantly access and view critical information has been a major boon for the organisation, particularly in terms of detecting issues that may impact customer experience or operational uptime. In addition, the company has a better handle on data flows and is able to make faster decisions on how to best allocate resources across the business.
The new IT infrastructure has also improved the company’s disaster recovery capabilities, and enables it to respond to incidents rapidly and effectively. For instance, the team has a much more detailed understanding of the business’s risk appetite, which allows them to balance customer needs and expectations with regulatory requirements. This has enabled them to be more confident in ensuring that the company’s online and offline betting services are safe and compliant. This is essential, given that the company’s mandate is to be a trusted partner of customers and uphold the highest responsible gambling standards. Consequently, it is important for the company to continually monitor its operations to ensure that the public’s well-being and safety are not compromised. This is why it has established a team to continuously review its policies, systems and processes to ensure that they are up-to-date. It also works closely with other gaming operators and regulators to coordinate and implement joint campaigns against the threat of illegal gambling.